Technical support service inc. strictly follows privacy policies and regularly update out associates and users on new updates. The policies can be changed or relapse due to many factors, like a political, government, social and economic situation. Technical support service is very concern about regulation on privacy and strictly follows the practice within the organization. Therefore, we as a company or a technician do not ask any personal and professional information from the users. If any case it happens it will be considered unethical practice to the company and company reserves all the right to take legal action against the associate. However, in some cases it is compulsory to give the personal details like, email id, phone number, address, and billing details, but all information will only be used for the sole purpose. In any case if users found that information is used on unethical practice, they can report the issue to the company, compliance team investigate the issue and take necessary action against the defaulter. Company has authorized its technicians to take several information’s from the users, such as personal information, payment information, computer related information, subscriber information, access, live help session record, cookies policies etc. details about them is mentioned below separately by topic:
Policies on collecting information from users-Company made the rules to collection the information from the users that categorized in below manner:
Personal information-out associate can ask you such information that may be required for future reference to contact you. However, this is up to you how you would like to be contacted, we chose phone and email communications to reach you.at the time of registration, we may need your name, last name, address, date of birth, billing details, postal code, to contact you on regards to renewal, surveys on customer satisfaction, subscription of services.
Payment information- Neither any banking details or billing/receipt/card details is being stored by company, the entire financial transaction pass through SSL gateways nor we do not have access to reach the information by our end. To secure the information, we make sure that information is not recorded in our system. Payment information is processed by the third party payment gateways who do not disclose the information to anyone.
Computer information- Our tech support team asks for computer information to get complete information to users system, this information may require to troubleshooting your system by our system engineers. This may consist of login ID and Password to gain complete access to your computer and laptop to gain complete access. Users must read the term of access before he allows users to give complete information about the PC.
System details– To resolve the technical issue, technician may require system information like model number, date of purchase, warranty period, registration details, software and other connected peripherals, pre-installed applications and physical damage information.
Access- A technician must take control of your system before they resolve the technical error to your computer; all technical support is delivered by remote assistance so it is essential to access all the files and data. However, the help is recorded so we ensure user’s confidentiality is not compromised. As similar, diagnostic tools needed complete information before they run in your system.